Our Fair Delivery Plan

Lots of furniture companies claim to offer free delivery

It’s a very attractive sales claim but we all know that there’s no such thing as free. This cost of course, is simply hidden in the products. That usually means if you order more than one item, you pay more than one delivery charge.

At the same time, nobody likes the basic service offered by courier firms. They deliver cheaply and nationally but the kindest thing you can say is that they’re driven by volume not service.

How can we deliver to you better and more fairly?

At Ironfire we work out what it costs to provide a door to door service using our own transport and staff, and like to be honest and upfront about what you get and what you pay. We’re working towards delivering everything ourselves so we can ensure a joined up service from order to delivery. Our aim is simply, old fashioned service that brings a smile to client’s faces when our name comes up!

So everyone hates delivery charges, but they are not something that we can magic away. So we have been searching for a way of delivering across the UK as fairly as we can. For example it doesn’t seem fair to charge our Scottish customers a premium because they are further away.

Our Solution

So, instead of charging more we extend delivery times to ensure we have full delivery loads to spread the costs. That means we go to Scotland at the very least every 8 weeks. Therefore that would be the longest that you would wait for a delivery at a standard cost of £40. Further than 110 miles from us in Wiltshire could be up to 6 weeks and elsewhere one month maximum. Please note that all of these timings are absolute maximums. Contact us for precise delivery information to the area in which you live. We will however automatically give you a delivery guide date shortly after we receive your order.

If you need us to deliver more quickly to a remote destination we do sometimes use selected delivery partners. So, if your need is speed don’t feel that we can’t assist!

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You can always collect from us (free of course) and we’ll be pleased to make you a cuppa! As we deliver our products ourselves as far as possible you can be assured of a professional friendly service. We will leave your Ironfire assembled, where you want it and in perfect condition – no couriers saying “I only deliver to the roadside!”.

The nitty gritty delivery details

We’ll remove any packaging after delivering, take it away and recycle it for you. A little touch, but we know that they count.

At the same time we ask our customers to understand that we can’t provide more than we charge for. So if necessary, we will ask you to help with lifting as we don’t want to charge you for a second man to sit in the van all day, and if you live on the 20th floor with no working lift then we may have to have a chat about logistics!

Likewise, if we are unable to deliver for any reason then there may be a repeat delivery or storage charge. But we’re pretty sure that if you know that we’re coming, you’ll be there to answer the door for us.

Unfortunately, we are unable to offer a standard delivery service to Highland, Offshore or BFPO postcodes, or on worldwide orders.  We can however arrange for delivery anywhere, worldwide. Please contact us to talk through the options and we’ll advise if any delivery surcharges apply.

A signature will be required on delivery of our products. We take this as legal confirmation that you are happy with your purchase. As all of our products are custom made to order we are unable to offer exchange or refund unless the item is faulty.

If you can’t find the answer to your delivery question here, you can get more details in our Ts and Cs here, or give us a call on 01985 878795 and we’ll be more than happy to help.

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