Delivery & Returns
Lots of furniture companies claim to offer free delivery, and while this is an attractive sales tool, we all know that there’s no such thing as free and the price is simply hidden in the cost of the products.
At IronFire we prefer to work out what it costs to provide a door to door service using our own transport and staff, and like to be honest and upfront about what you are getting for what you are paying.
Everyone hates delivery costs, but unfortunately as a small business, they are not something that we can bypass, and have been searching for a way of delivering to everyone across the UK fairly – we don’t want to charge our Scottish customers for example a huge premium because of being further to deliver.
So, we expect to go to Scotland at the very least every 8 weeks and therefore is the longest that you would wait for a delivery at a standard cost of £40. Further than 110 miles radius of us in Wiltshire (BA12 0QQ) could be a maximum of 6 weeks and anywhere else one month max.
You can always collect from us (free of course, and we’ll even make you a cuppa!) or we’ll quote a special delivery via ourselves or a 3rd party if you need it quickly. We want to deliver our products ourselves as far as possible – then you can be assured of a professional friendly service that will leave your IronFire assembled, where you want it and in perfect condition – no couriers saying “I only deliver to the roadside!”.
We’ll remove any packaging after delivering, take it away and recycle it for you. A little touch, but we know that these are the ones that count.
At the same time we expect our customers to understand that we can’t provide more than we charge for. So if necessary, we will ask you to help with lifting as we don’t want to charge you for a second man to sit in the van all day (plus it’s not good for their health), and if you live on the 20th floor with no working lift then we may have to have a chat about logistics!
Likewise, if we are unable to deliver for any reason then there may be a repeat delivery or storage charge. But we’re pretty sure that if you know that we’re coming, you’ll be there to answer the door for us.
Unfortunately, we are unable to offer this delivery service to offshore and BFPO postcodes, or on worldwide orders. If you don’t live in the United Kingdom and would like a delivery quote, please contact us to talk through your options.
A signature will be required on delivery of our products. We take this as a sign that you are happy with your purchase, and due to the fact that all of our products are custom made to order, we are unfortunately unable to offer you a cooling off period to enable you to request a refund if you are unhappy with your furniture as per the distance selling regulations. If you are unhappy with your product, we may take it back but may charge a 25% restocking fee and is subject to our discretion.
If you can’t find the answer to your delivery question here, you can get more details in our Ts and Cs here, or give us a call on 01985 878795 and we’ll be more than happy to help.