FAQs

Below we have answered some of our frequently asked questions. If you can’t find what you need please call 01985 878795 or email us and we’ll be happy to help.

Who makes the furniture that you sell?

All of our Ironfire Furniture is proudly designed and hand crafted in the UK in our workshops in Wiltshire.

The only items we out source are the soft furnishings and glass for which our partners are selected very carefully to ensure they share the same passion and drive for quality that Ironfire stands for.

For the prices that you charge, the materials can’t be that good surely?

We’re obsessive about the grade and quality of all materials and components that go into making Ironfire Furniture. The Heavy Duty 3mm steel frame is formed in our Wiltshire workshop and then powder coated with a textured anthracite/graphite finish, for an impressive but practical hardwearing finish.

All of the wood we use is Douglas Fir and is sourced through local FSC certified sustainable resources, because we’re as passionate about the environment as we are about our Ironfire Furniture.

Even our rust surfaces are created naturally, using ferrous activators that create a range of truly distinctive finishes that ensures each one is truly unique.

Is your furniture built to last?

All of our metal components are powder coated with a textured anthracite/graphite finish, for an impressive but practical hard wearing finish, that will ensure your Ironfire Furniture will last a life time.

All wooden tabletops are either hand-waxed for indoor use or finished with a yacht grade varnish if they are to be used as outdoor tables. Some of the finishes that we have available are created using a process called Shou Sugi-Ban. This process involves burning the wood back which removes the cellulose. This means that the wood then becomes pest, UV and fire resistant, offering another level of protection for the life of your table.

Do you care about the environment?

At Ironfire we take every practical step possible to reduce our carbon footprint. All of the wood we use is sourced through FSC certified, local, sustainable managed forests, because at Ironfire we’re as passionate about the environment as we are about our furniture.

How do I care for my Industrial Style Furniture?

Steel

Galvanised steel has a zinc coating that increases the longevity and durability of your indoor or garden furniture while preventing corrosion. For light cleaning, simply wiping down the steel parts of your furniture with a damp cloth will reduce dirt and build up.

For a more intense clean, a nylon or plastic brush and detergent (not a harsh one as the high ph level may dissolve the zinc in the galvanised steel and make it susceptible to corrosion) will remove any dirt.

It is important not to over wash or scrub the steel as this can also decrease the longevity of your Ironfire industrial furniture.

Wood

All of the wood in Ironfire Industrial Furniture is Douglas Fir; probably the most long lasting and hardy wood that we could use while maintaining sustainability.

For indoor use, we use a natural polish which gives a deep sheen and can be cleaned with a gentle furniture polish to maintain the natural finish.

For garden use, we varnish the table tops with a very tough yacht grade varnish to increase the longevity.

Cleaning with a non-abrasive gentle detergent will remove dirt.

We recommend the use of coasters, table mats and possibly table cloths in times of high use to prevent staining that cannot be reversed, and also request that tables in particular are kept away from a direct heat source as this can cause the wood to warp.

Cushions

The material used for our garden cushions is UV stable but does need to be kept out of direct sunlight as much as possible to prevent fading. They are not machine washable, however are stain resistant, water resistant and a gentle scrub should remove any dirt.

The material used for our indoor cushions is 100% cotton, and is therefore machine washable although tumble drying and dry cleaning should both be avoided.

Plump regularly to maintain appearance and even distribution of filling and wear.

What if I’m not in the UK?

We deliver only to the UK mainland, excluding deliveries to BFPO addresses.

We are however willing to ship items to you outside of the UK mainland but there will be a premium charged for this above and beyond our standard delivery charges, providing your order has been made with a payment card registered in the UK and are happy to deliver to a shipping agent of your choice for these deliveries outside the UK & Eire. Please contact us or Call 01985 878795 for more information on this.

Do I have to wait in for the delivery?

Items delivered by courier will be left in a safe location where available, unless accompanied by our delivery team for the larger item orders, in which case we will attempt to make contact with you from the details you’ve supplied.

If we cannot contact you or there is not a safe place to leave your items, the courier or our delivery team will leave a calling card to enable you to rearrange your delivery.

In this case you’ll need to call us on 01985 878795 to organise a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place.

If you fail to rearrange delivery within 4 weeks, there will be a storage fee of £75 a week to be paid prior to redelivery taking place.

What if I don’t like the colours that you offer?

All of our products are custom made to order, and for that reason not every table will look the same due to the uniqueness of the grain and the knots in the wood, and the unpredictability of the burning process if you choose one of our Shou Sugi-Ban finish options.

We offer a huge variety of colour finishes and sizes, but if you are looking for something truly unique that fits in with your décor or individuality, then we can help. While we can offer advice as to the colour or finish chosen, please be aware that any opinions offered will be purely subjective and for this reason we suggest that the final decision is yours.

Whether it’s matching a fabric swatch, mood board, colour, logo or image, we’ll help you create a piece of customised Ironfire Furniture that’s truly original and exclusive to your home or business.

Call 01985 878795

email us

Do I need to put it together myself?

Where ever possible all our Ironfire Furniture will be delivered using our fully trained in-house delivery team, this applies especially for the larger items and sets in our range, and will be assembled on sight.

For some of the smaller items and for locations situated outside of our normal delivery area Ironfire will use a number of carefully selected and accredited independent couriers who cover most of England, Wales and Scotland.

Please note that some of the smaller items in our range will require assembly, and a full set of clear instructions along with everything you need will be included in the pack.

Delivery will only be to a ground floor room unless agreed in advance. All deliveries are completely at the couriers discretion.

Deliveries are usually made between 8.00 a.m. and 6.00 p.m. depending on the couriers schedule. We do all we can to try and find a convenient time for your delivery, for both you and the courier, though providing a ‘precise’ time slot can difficult.

Typically they’ll offer a morning, afternoon or evening time slot, this may be subject to change due to traffic or adverse weather conditions etc.

We charge £40 per delivery for items going to the mainland UK, or you are very welcome to visit our workshop to pick up your furniture for free. For orders outside of the UK, please contact us to arrange courier costs and information.

Please note that it is your responsibility at time of ordering to inform us of any difficulties that we may encounter when delivering your products such as access or parking. Any costs incurred which affect the delivery and of which we are not aware will not be the responsibility of Ironfire Furniture.

How do I place an order?

Our user friendly website will guide you through the process, allowing you to create your custom order from our options of sizes and material finishes. Or why not call direct, as we’re always happy to discuss your orders or requirements over the phone. You can Call 01985 878795or via email.

How do I pay for my order?

Simply pay online through the website via Debit or Credit card, Paypal or BACS. We can also provide you with a pro forma sales invoice before making payment if required. Alternatively call us direct during office hours if you prefer to speak to one of our sales team.

Sorry but we are unable to accept cheques or cash.

Do you offer a statutory guarantee?

All our products are covered by a 12 months manufacturers guarantee for parts and labour at the discretion of Ironfire.

Can I just pay a deposit?

No, all items on our website will require full payment when ordering.

I want lots of your tables, what’s the best way to go about it?

We are experienced at dealing with large orders and will work with you to the best of our capabilities to produce furniture that meets your quality and time expectations. Give us a call on 01985 878795 and we’ll work together to achieve your goals.

I’ve been through your FAQs twice and I still can’t find an answer to my question!

Sorry about this, we thought we’d covered everything! We’re in the office from 9-5, Monday to Friday so give us a call or email and we’ll be able to answer anything else that you need to know.

I suppose as it’s custom made, I’m going to have to wait ages for it…?

Due to the bespoke and handmade features of our furniture, we are unable to provide a generic delivery time for your Ironfire furniture. This will be provided on purchase, however we do aim to deliver your furniture within six weeks of receipt of order at the very longest.

What if something falls off of my table?

We’re pretty sure that it won’t, but if it does then please call us on 01985 878795 and we’ll be able to advise you.

What if I change my mind?

Changes to your order can only be made up until the point when you ‘confirm’ your order in our checkout process.

If you need to make a change after this please call us direct on 01985 878795 Changes made to your ‘confirmed’ order could result in the order timeframe changing, and may take longer than the one given on your original order. Depending on the nature of the order, the change may also result in additional payments to your original order.

How do I return my Industrial Furniture if I need to?

In the unlikely event you should wish to return any items, please give us a call on 01985 878795or send an email with your order details, and our Customer Services Team will assist you with any enquiries.

If the goods are returned due to a fault then naturally no collection fee will be applied.

How do I cancel my order?

It’s possible to cancel your order if it has not yet been shipped by contacting our Customer Service Team on 01985 878795 with your order details. Any cancellations for made-to-order items will need to be made in accordance with your rights under Consumer Contracts Regulations or within 2 working days from the date your order was placed. The manufacture of all bespoke items is subject to design sign-off by the customer. Once signed off, please bear in mind that bespoke items are not subject to distance selling regulations and are non-returnable, however you are entitled to cancel your contract with us within 2 working days via telephone. After the 2 day cancellation period we have no obligation to take back these items, although we may do at our own discretion and subject to a 25% restocking fee and delivery or return costs incurred.

What is your returns policy?

Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.

What are your Terms & Conditions?

Please see our Terms & Conditions page for full details.

What if I discover a fault in my delivery?

Please contact us immediately on 01985 878795 and we will endeavour to solve the problem with you.

Do you have a showroom for your Industrial Furniture?

This is the next exciting step in the Ironfire story – we’re currently planning and developing our Studio site that will be an ‘experience showcase’ for our clients to visit, and allow them to see how our products are made, and become involved with the process first hand.

Seamlessly and aesthetically merged into our beautiful country surroundings with minimal impact on the environment, we’ve put as much thought into this development as we have with our Ironfire Furniture, that’s just the way we are.