Below we have answered some of our frequently asked questions. If you can’t find what you need please call us on 01985 878795 or email us and we’ll be happy to help.
Do you design and make the Furniture?
All of our IronFire Furniture is proudly designed and hand crafted in the UK at our workshops in Wiltshire. All items are custom made to order, so please be patient with regards to receiving your table, chair or lighting. The only items we outsource are the soft furnishings and glass for which our partners are selected very carefully to ensure they share the same passion and drive for quality that IronFire stands for.
Do you use quality materials?
We’re obsessive about the grade and quality of all materials and components that go into making IronFire Furniture. The Heavy Duty 3mm steel frame is formed in our Wiltshire workshop and then powder coated with a textured anthracite/graphite finish, for an impressive but practical hardwearing finish.
All of the wood we use is Douglas Fir and is sourced through FSC certified sustainable resources, because we’re as passionate about the environment as we are about our IronFire Furniture.
Even our rust surfaces are created naturally, using ferrous activators that create a range of truly distinctive finishes that ensures each one is truly unique.
Do you treat the Metal and Wood?
All of our metal components are powder coated with a textured anthracite/graphite finish, for an impressive but practical hard wearing finish, that will ensure your IronFire Furniture will last a life time.
What is your sustainability policy?
At IronFire we take every practical step possible to reduce our Carbon Footprint. All of the wood we use is sourced through FSC certified sustainable managed forests, because at IronFire we’re as passionate about the environment as we are about our furniture.
How do I care for my Furniture?
Galvanised steel has a zinc coating that increases the longevity and durability of your indoor or garden furniture while preventing corrosion. For light cleaning, simply wiping down the steel parts of your furniture with a damp cloth will reduce dirt and build up.
For a more intense clean, a nylon or plastic brush and detergent (not a harsh one as the high ph level may dissolve the zinc in the galvanised steel and make it susceptible to corrosion) will remove any dirt.
It is important not to over wash or scrub the steel as this can also decrease the longevity of your IronFire industrial furniture.
All of the wood in IronFire Industrial Furniture is Douglas Fir; probably the most long lasting and hardy wood that we could use while maintaining sustainability.
For indoor use, we use a natural polish which gives a deep sheen and can be cleaned with a gentle furniture polish to maintain the natural finish.
For garden use, we varnish the table tops with a very tough two-part epoxy resin to increase the longevity.
The occasional use of a woodworm treatment can make the Douglas Fir last even longer, and cleaning with a non-abrasive gentle detergent will remove dirt.
We recommend the use of coasters, table mats and possibly table cloths in times of high use to prevent staining that cannot be reversed, and also request that tables in particular are kept away from a direct heat source as this can cause the wood to warp.
We keep a record of all paint finishes for our customers so if a touch up is required, we can return your table top to it’s original colour and finish.
The material used for our garden cushions is UV stable but does not need to be kept out of direct sunlight as much as possible to prevent fading. They are not machine washable, however are stain resistant, water resistant and a gentle scrub should remove any dirt.
The material used for our indoor cushions is 100% cotton, and is therefore machine washable although tumble drying and dry cleaning should both be avoided.
Plump regularly to maintain appearance and even distribution of filling and wear.
Do you deliver outside of mainland UK?
We deliver only to the UK mainland, excluding deliveries to BFPO addresses.
We are however willing to ship items to you outside of the UK mainland but there will be a premium charged for this above and beyond our standard delivery charges, providing your order has been made with a payment card registered in the UK and are happy to deliver to a shipping agent of your choice for these deliveries outside the UK & Eire.
What if I’m out when you Deliver?
Items delivered by courier will be left in a safe location where available, unless accompanied by our IronFire Construction Team for the larger item orders, in which case we will attempt to make contact with you from the details you’ve supplied.
If we cannot contact you or there is not a safe place to leave your items, the courier or our Construction Team will leave a calling card to enable you to rearrange your delivery.
In this case you’ll need to call us on 01985 878795 to organise a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place.
If you fail to rearrange delivery within 4 weeks, there will be a storage fee of £75 a week to be paid prior to redelivery taking place.
Do you offer a bespoke service?
All of our products are custom made to order, and for that reason not every table will look the same due to the uniqueness of the grain and the knots in the wood, and the unpredictability of the burning process if you choose one of our Shou Sugi-Ban finish options.
We offer a huge variety of colour finishes and sizes, but if you are looking for something truly unique that fits in with your décor or individuality, then we can help. Contact our experienced in-house design team for a FREE consultation, and we’ll guide you through the process and create a piece of IronFire Furniture that’s as individual as you are.
Whether it’s matching a fabric swatch, mood board, colour, logo or image, we’ll help you create a piece of customised IronFire Furniture that’s truly original and exclusive to your home or business.
Call 01985 878795
Does my Furniture come assembled?
Where ever possible all our Ironfire Furniture will be delivered using our fully trained in-house delivery team, this applies especially for the larger items and sets in our range, and will be assembled on sight.
For some of the smaller items and for locations situated outside of our normal delivery area IronFire will use a number of carefully selected and accredited independent couriers who cover most of England, Wales and Scotland.
Please note that some of the smaller items in our range will require assembly, and a full set of clear instructions are included in the pack.
Our Independent couriers will be happy to assist getting the item into the room of your choice unless it proves a risk to health or your property. Delivery will only be to a ground floor room unless agreed in advance. All deliveries are completely at the couriers discretion.
Deliveries are usually made between 8.00 a.m. and 6.00 p.m. depending on the couriers schedule. We do all we can to try and find a convenient time for your delivery, for both you and the courier, though providing a ‘precise’ time slot can difficult.
Typically they’ll offer a morning, afternoon or evening time slot, this may be subject to change due to traffic or adverse weather conditions etc.
We typically charge £59 per delivery depending on the size of item and destination. Please contact us for a delivery quotation.
All of the IronFire range including the smaller ‘prepacked’ items can be delivered, assembled and installed but a premium will be charged for this service. Please contact us on 01985 878795 and speak to one of our friendly team and we’ll do all we can to advise and assist you.
Please note that it is your responsibility at time of ordering to inform us of any difficulties that we may encounter when delivering your products. Any costs incurred which affect the delivery and of which we are not aware will not be the responsibility of IronFire Furniture.
Can items be made to order?
Yes! We’re always happy to hear from our clients – you may have very specific requirements or designs in mind, or need an item custom sized.* Contact our experienced in-house design team for a FREE consultation, and we’ll guide you through the process and create a piece of IronFire Furniture that’s as individual as you are.
*These items will be costed on an individual project basis, subject to agreement.
How do I place an order?
Our user friendly website will guide you through the process, allowing you to create your custom order from our options of sizes and material finishes. Or why not call direct as we’re always happy to discuss your orders or requirements over the phone. You can reach us on 01985 878795 or via email.
How do I pay for my order?
Simply pay online through the website via Debit or Credit card, Paypal or BACS. We can also provide you with a pro forma sales invoice before making payment if required. Alternatively call us direct during office hours if you prefer to speak to one of our sales team.
Sorry but we are unable to accept cheques or cash.
Do you offer a statutory guarantee?
Please refer to our Terms & Conditions page for full information.
Do I need to pay a deposit?
All items on our website will require full payment when ordering. If ordering a ‘Bespoke’ with which we have worked with you to design an original item then we’ll require 50% deposit with the balance due prior to final delivery.
Do you supply to the trade and professional services?
We do, please see our trade page on our website for full details.
If my questions not here who can I call?
Contact our experienced in-house team for and we’ll do all we can to answer your questions. Call 01985 878795
How long does delivery take?
Due to the bespoke and handmade features of our furniture, we are unable to provide a generic delivery time for your IronFire furniture. This will be provided on purchase, however we do aim to deliver your furniture within six weeks of receipt of order.
Can I order replacement parts?
Please call us on 01985 878795 and we’ll be able to advise you.
Can I make changes to my order?
Changes to your order can only be made up until the point when you ‘confirm’ your order in our checkout process.
If you need to make a change after this please call us direct on 01985 878795. Changes made to your ‘confirmed’ order could result in the order timeframe changing, and may take longer than the one given on your original order. Depending on the nature of the order, the change may also result in additional payments to your original order.
How do I return an item?
In the unlikely event you should wish to return any items, please give us a call on 01985 878795 or send an email with your order details, and our friendly Customer Services Team will assist you with any enquiries.
Our delivery team will contact you directly to book the item for collection with you.
If the goods are returned due to a fault or damage then naturally no collection fee will be applied.
Do I need to pay for collection of my returns?
Our collection service is totally Free of Charge, provided you have requested this within 7 days of receipt of your order.
How do I cancel my order?
It’s possible to cancel your order if it has not yet been shipped by contacting our friendly Customer Service Team on 01985 878795 with your order details. Any cancellations for made-to-order items will need to be made in accordance with your rights under Consumer Contracts Regulations or within 2 working days from the date your order was placed. The manufacture of all bespoke items is subject to design sign-off by the customer. Once signed off, please bear in mind that bespoke items are not subject to distance selling regulations and are non-returnable, however you are entitled to cancel your contract with us within 2 working days via telephone. After the 2 day cancellation period we have no obligation to take back these items, although we may do at our own discretion and subject to a 25% restocking fee and delivery or return costs incurred.
What is your returns policy?
- To obtain a refund you must take reasonable care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel in accordance with your rights under Consumer Contracts Regulations or they are faulty or not as described, in which case we may ask to review the goods through an independent inspection before a refund is given. Your statutory rights are not affected.
- If you paid for delivery we will refund the original delivery charge paid by you for the return of unwanted items if they are returned in accordance with your rights under the Consumer Contracts Regulations. Following this period you may still return the goods but your original delivery charge will not be refunded, and a collection charge at our standard rate will apply.
- Your refund will be processed as soon as possible and in any event within no more than 14 days of the day you have given us notice of cancellation or returned your items.
- Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
- We will make a refund using the same method of payment originally used by you to pay for your purchase.
- The manufacture of all bespoke items is subject to design sign-off by the customer. Once signed off, please bear in mind that bespoke items are not subject to distance selling regulations and are non-returnable, however you are entitled to cancel your order with us within 2 working days via telephone. After the 2 day cancellation period we have no obligation to take back these items, although we may do at our own discretion and subject to a 25% restocking fee and delivery or return costs incurred.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
What are your Terms & Conditions?
Please see our Terms & Conditions page for full details.
What if I discover a fault in my delivery?
Please contact us immediately on 01985 878795 and we will endeavour to solve the problem with you..
Do you have a showroom?
This is the next exciting step in the IronFire story – we’re currently planning and developing our Studio site that will be an ‘experience showcase’ for our clients to visit, and allow them to see how our products are made, and become involved with the process first hand.
Seamlessly and aesthetically merged into our beautiful country surroundings with minimal impact on the environment we’ve put as much thought into this development as we have with our IronFire Furniture, that’s just the way we are.